Booking

• Same day appointments are usually not possible, please reach out in advance when intending to book a service. 

• All clients will be booked through Fresha and sent a text/email requiring you fill out the necessary consent form(s) and provide a credit card number. If this is not done within 24 hours of booking, your appointment is automatically cancelled. 

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Lateness 

• There is a 5 minute grace period for brow wax appointments, and a 10 minute grace period for all other services. Please note that the amount of time you are late will be retracted from your service time (i.e. 55 minute facial becomes a 45 minute facial).

• If you arrive past your grace period, your appointment will be cancelled. You will be considered a no-show and charged 100% of the amount of your service.

• All no-shows are charged 100% of the amount of service. 

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Cancellation

• You will be sent a reminder via text message 48 hours before your appointment. That is your time to reschedule/cancel if needed without payment.  

• If you cancel the day before your appointment, you will be charged 50% of the amount of service. 

• If you cancel the day of your appointment, you will be charged 100% of the amount of service. 

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Payment

• Cash, debit and credit is accepted

• Payment is due at the completion of service

• Gift certificates are available for purchase of service and/or skincare products

• All gift certificate purchases are non-refundable

• All services are non-refundable

 

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