Booking

• Same day appointments are usually not possible, please reach out in advance when intending to book a service. 

• The day before your scheduled appointment, contact will be made requesting confirmation of your appointment. If confirmation is not received, the appointment will be cancelled, and a deposit will be required before booking again. 

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Cancellation/Lateness 

• There is a 5 minute grace period for brow wax appointments, and a 10 minute grace period for all other services. Please note that the amount of time you are late will be retracted from your service time (i.e. 55 minute facial becomes and 45 minute facial).

• If you arrive past your grace period, your appointment will be cancelled. You will be considered a no-show and charged 100% of the amount of your service. This must be paid before scheduling your next service. 

• Cancellation with less than 24 hours of notice will be required to pay 50% of the service scheduled at the time of cancellation. 

• Your next appointment will not be scheduled without payment of the late cancellation fee.

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Payment

• Cash, debit and credit is accepted

• Payment is due at the completion of service

• Gift certificates are available for purchase of service and/or skincare products

• All gift certificate purchases are non-refundable

• All services are non-refundable

 

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